At Armroorkee, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned, and you might need to return a product. Our Return & Refund Policy outlines the process for returning items and receiving refunds. Please read the following information carefully to understand our return and refund procedures.
Return Policy
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- Timeframe: Returns must be initiated within 30 days from the date of delivery.
- Condition: The item must be unused, in its original condition, and in its original packaging. All tags, labels, and accessories must be intact.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalized products.
- Gift cards and vouchers.
- Downloadable software and digital products.
- Perishable goods (such as food, flowers, or plants).
- Personal care items (such as beauty products, hygiene items, or intimate apparel).
Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at returns@armroorkee.com with your order number, the item you wish to return, and the reason for the return.
- Return Authorization: After reviewing your request, we will provide you with a Return Authorization Number (RAN) and detailed instructions on how to send back the item.
- Shipping the Return: Pack the item securely and include the RAN. You are responsible for the return shipping costs unless the return is due to our error (e.g., you received a defective or incorrect item).
Return Shipping
For your protection, we recommend using a trackable shipping service or purchasing shipping insurance, especially for items over ₹5,000. Armroorkee is not responsible for items lost or damaged during return shipping.
Refund Policy
Refund Process
Once your returned item is received and inspected, we will notify you via email. This notification will include:
- Approval or Rejection: Confirmation if your return is approved or rejected based on the item’s condition.
- Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Partial Refunds
Partial refunds may be granted in certain situations, such as:
- Items with signs of use or that are not in their original condition.
- Items missing parts or accessories not due to our error.
- Items returned more than 30 days after delivery.
Late or Missing Refunds
If you haven’t received your refund after the stated period:
- Check Your Bank Account: Verify if the refund has been credited.
- Contact Your Bank or Credit Card Company: Processing time for refunds can vary depending on your financial institution.
- Contact Us: If you’ve done the above steps and still haven’t received your refund, please contact us at refunds@armroorkee.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at exchanges@armroorkee.com.
Sale Items
Only regular-priced items can be refunded. Sale items are non-refundable and final sale.
Damaged or Defective Items
If you receive an item that is damaged or defective, please notify us immediately at support@armroorkee.com. Include your order number, a description of the issue, and photos if applicable. We will promptly assist you with a replacement or refund.
Order Cancellations
If you wish to cancel your order, please contact us at cancellations@armroorkee.com as soon as possible. If your order has not yet been processed or shipped, we will cancel it and issue a full refund. If your order has already been shipped, you will need to follow our return process.
Contact Information
If you have any questions or need assistance with our Return & Refund Policy, please reach out to us:
- Email: support@armroorkee.com
- Phone: +91 123-456-7890
- Mailing Address: Armroorkee, 4321 Innovation Drive, Knowledge City, Roorkee, UK 247667, India
Thank you for choosing Armroorkee! Your satisfaction is important to us, and we appreciate your business.